Privacy Policy
Website: Home Repair Expert (https://homerepairexpert.in)
​At Home Repair Expert, accessible from https://homerepairexpert.in, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Home Repair Expert and how we use it.
​If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
​1. Information We Collect
​We do not use complex lead forms or online payment forms on our website. We provide direct communication channels such as Direct Call Buttons and WhatsApp Chat Buttons to assist customers with home appliance repair services (Gas Stove, Hob, Cooking Range repair, etc.).
​When you contact us via Phone or WhatsApp, we may collect minimal personal information strictly required to dispatch a repair technician to your location:
- ​Full Name
- ​Contact Number / Mobile Number
- ​Service Address / Google Map Location
- ​Photographs or details of the appliance requiring repair
​2. How We Use Your Information
​The information we collect is used solely to provide doorstep repair and maintenance services. Specifically, we use your information to:
- ​Schedule technician visits to your provided address.
- ​Communicate with you regarding repair updates, service confirmation, or technician dispatch.
- ​Improve customer support and service efficiency.
​3. Data Protection & Customer Privacy
​We take customer privacy very seriously. We implement appropriate technical and administrative security measures to protect your personal information:
- ​No Selling or Renting: We DO NOT sell, trade, rent, or share your personal information or contact details with any third parties or marketing agencies.
- ​Limited Sharing: Your service address and contact details are shared ONLY with the assigned service technician dispatched for your repair job.
- ​Internal Use Only: Your data is kept strictly confidential within Home Repair Expert operations.
​4. Third-Party Links & Communication
​Our website contains direct click-to-call links (tel:) and WhatsApp integration buttons (wa.me). When you interact with WhatsApp, their independent privacy policy applies to the messaging platform. We encourage users to review WhatsApp’s privacy practices.
5. Log Files and Website Analytics
Home Repair Expert follows a standard procedure of using log files and basic website analytics to monitor overall website performance and security. This includes non-personally identifiable information such as IP access logs, browser types, and access timestamps. This data is used solely for optimizing site speed, maintaining network security, and preventing fraudulent activity.
​6. Consent
​By using our website and contacting us via Call or WhatsApp, you hereby consent to our Privacy Policy and agree to its terms.
​7. Contact Us
​If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:
- ​Business Name: Home Repair Expert
- ​Website: https://homerepairexpert.in
- ​Services: Doorstep Home Appliance Repair Services